Thank you for taking the time to read A Little Jar of Hope’s (“A Little Jar of Hope”, “we”, “our”, or “us”) global privacy policy (the “Privacy Policy”). A Little Jar of Hope is owned and operated by Hope Industries, LLC. This Privacy Policy sets out how we collect, use, process, store, and disclose your personal information on https://www.alittlejarofhope.com/ (the “Website”), enabling you to purchase our products, and engage in our content, activities, features, and services available on or through the Website (collectively, the “Services”). By accessing and using our Services, you freely and expressly consent to the collection, use, processing, storage, and disclosure of your personal information as set out in this Privacy Policy.

This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.

1. When We Collect Personal Information

We may collect personal information that you provide when you:

• Register for an account and/or Login through our Website;
• Purchase products and/or use our Services;
• Sign up for email communications or promotions;
• Contact us regarding products, customer support, our affiliate program or other inquiries.
• Participate in our interactive features, including message boards, promotions, contests, or surveys.
• Provide product recommendations or reviews.
• Interact with us on social media, such as liking, commenting, or direct messaging our profiles.
• Request a return, refund, or warranty service.
• When you visit any retail stores or attend in-person events we host or sponsor.

2. Categories of Personal Information We Collect

Information you provide:

• Contact details such as your name, email address, postal address, and phone number.
• Payment information such as credit or debit card numbers, payment plans, electronic payment choice, or use of gift cards.
• Order Information including purchase history, product preferences, use of promotional codes, and optional add-ons such as charitable donations.
• Information we obtain when you sign up for email communications, download content and communicate through our message boards and/or community forums.
• Information when you use our customer service tools, including interactive chat features, which may include providing your contact and order information.
• Information from your inquiries into our products or Services, or potential business relationships, which may include providing us with your name, personal or work email, personal or work phone number, company name, position title, website, social media links, and time zone.
• Information when you call, or otherwise engage with our customer support personnel including communications via email, chat, or phone.
• User-Generated Content: Reviews, testimonials, and other content you submit on our website or social media pages.
• Information we obtain from you when you visit our stores or engage with us at an in-person event.

Information we automatically collect:

• Metadata and analytics for your use of our website or Services, including IP address, device and browser information, date/time of visits, new or returning visits, products viewed, page response times, referral URLs, URL clickstreams, how long you stay on our pages, what you do on those pages, items you place or remove from a shopping cart.
• We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Services, our ads on other websites, and to personalize your experience with our Services. Learn more about our below.

Information from third parties:

• When you interact with our accounts through our brand or community forums on a social media platform, we may collect certain information that you or the platform make available to us such as your social media account information, your social media ‘likes’, click-throughs to our Website, or custom messaging interactions.

We may also make inferences about you that we believe are relevant to you and/or your household based on the information we have collected, which may include your (non-precise) geographic location.

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

• To enable registrations and manage your account.
• To process payments securely.
• To fulfill product purchases.
• For customer support.
• To communicate with you, including via email, phone, and SMS.
• For marketing and advertising on our site, via email or on third party websites.
• For product reviews and recommendations.
• For other business and legal purposes, such as to detect and prevent fraud, to collect amounts owing to us, and to maintain business records.
• For data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve your experience.
• To generally improve our Services.
• With your consent.

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.

4. Data Security

We protect the information we collect about you by maintaining physical, electronic, and procedural safeguards designed to prevent unauthorized access to user data; however, due to the inherent openness of the Internet, we cannot ensure or warrant the security of any information provided online. We take reasonable precautions to protect your information both online and offline.

6. Your Rights

You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us.

7. Retention

We will retain your information for as long as your account or inquiry is active or as needed to provide you with the Website or any requested services, and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your Personal Information, we may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your Personal Information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

8. Children’s Privacy

We do not intentionally collect any personal information from children under the age of 13 (or 16 in California). If you are under the age of 13 (or 16 in California), please ask a parent or guardian for help in using our Website or purchasing any products. If you believe we have obtained personal information associated with children under the age of 13 (or 16 in California), please contact us at alittlejarofhope@outlook.com and we will delete it.

9. Third-Party Links

Our Website and Services may contain links to other websites or services. We do not exercise control over the information you provide, or is collected by these third-party websites. We encourage you to read the privacy policies or statements of the other websites you visit.

10. Cookies

We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Privacy Policy on this page with a ‘Last Updated’ effective date of the revisions. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Services.

12. Contact Us

If you have any questions about our privacy or security practices, or if you would like to submit a privacy request, you can contact us by email at alittlejarofhope@outlook.com.